SHIPPING
- All “Ready to Ship” products will be dispatched from our warehouse in 1-2 working days.
- Customized or made to order products (Gift sets, hoop arts, crochet products) will take a minimum of 7 working days to dispatch.
- All our products are carefully packed to ensure no damage in transit.
- Our logistic partners are Delhivery, FedEx and India Post. Once the order is dispatched a tracking number and the link to track the product will be shared via e-mail.
- Delivery timelines vary from region to region. However, most of our products take 7 to 10 working days to reach you.
RETURNS AND REFUNDS
- We try our best to showcase the most appropriate product images with each and every detail of the product visible.
- In case you are not 100% satisfied with your purchase simply drop us an email within 7 days of receiving the order, and we will initiate the return and refund process. No questions asked!
- In case 7 days have passed, the order would be marked as closed and no returns would be initiated.
- Customized or made to order products are not eligible for returns.
- The paid amount would be deposited in your opted payment method in 5-7 business days.
- While returning the products make sure to keep all the tags intact along with the free gift (if any) which you might have received with your ordered product.
- We highly encourage you to kindly keep in mind that all our products are handcrafted and there may be slight differences in colour, shape and size.